Date, Venue and Opening Hours
What is the date and location of the AoC Annual Conference and Exhibition 2019?
The AoC Annual Conference and Exhibition takes place Tuesday 19 – Wednesday 20 November 2019. The conference venue is the International Convention Centre (ICC) in Birmingham, UK. Visit the venue page for travel details.
What are the event opening hours?
Approximate timings are listed below but do check back nearer the time for more accurate opening and closing times:
Tuesday 19 November
Exhibition and registration open – 08:30
Conference opens – 10:00
Conference closes – 17:30
Awards Dinner evening starts – 19:15
Wednesday 20 November
Exhibition and registration open – 08:00
Conference opens – 09:00
Conference closes – 16:00
Registration and Booking
When can I register?
Registration for the conference is open now until 17:00, Friday 15 November. After this date, anyone wishing to attend can register on-site at the ICC.
How do I register?
You need to book your place online. If you have any queries regarding registration which are not answered on this page then please contact a member of the Events Team at email@example.com or call us on 020 7034 9934.
How much does it cost to attend?
Full fee* £600 +VAT (£720 incl. VAT)
Tuesday 19 November - £375 +VAT (£450 incl. VAT)
Wednesday 20 November - £375 +VAT (£450 incl. VAT)
Non Member: Public Sector
Full fee* £660 +VAT (£792 incl. VAT)
Tuesday 19 November - £400 +VAT (£480 incl. VAT)
Wednesday 20 November - £400 +VAT (£480 incl. VAT)
Full fee* £475 +VAT (£570 incl. VAT)
Tuesday 19 November - £325 +VAT (£390 incl. VAT)
Wednesday 20 November - £325 +VAT (£390 incl. VAT)
Non Member: Commercial
Full fee* £1,250 +VAT (£1500 incl. VAT)
Tuesday 19 November - £800 +VAT (£960 incl. VAT)
Wednesday 20 November - £800 +VAT (£960 incl. VAT)
Individual Subscriber fees
Full fee* £375 +VAT (£450 incl. VAT)
Tuesday 19 November - £225 +VAT (£270 incl. VAT)
Wednesday 20 November - £225 +VAT (£270 incl. VAT)
If you are an Individual Subscriber, please contact firstname.lastname@example.org to discuss your booking.
Are there any discounts available?
AoC member colleges sending three or more delegates on a full fee package will receive a multiple delegate discount as set out below:
Third, fourth and fifth bookings will receive a 20% discount per booking
Sixth and any subsequent bookings will receive a 30% discount per booking
To receive this discount, please email email@example.com including the names of the booked delegates.
What payment methods are accepted?
We accept payment by credit card, cheque or BACs transfer up to and including Friday 18 October. Please note that BACs transfers can only be received once an invoice has been sent. Credit card payments can be made via the website. If you have any problems with your payment please call our Finance Department on 020 7034 9900.
From 19 October onwards, we can only accept payment by credit card.
AoC Create is unable to invoice international delegates. All delegates coming from outside the UK will need to make payment online via credit card at the time of registering or they will not gain access to the conference. AoC Create will not issue visa letters unless payment has been received for the booking.
Can I amend my booking?
If you need to amend or cancel your booking once you have registered, please do so directly via the link included in your confirmation email.
Can I attend the Awards Dinner?
The Awards Dinner will take place on the evening of Tuesday 19 November. Tickets are included in the full fee price, where available. Due to limited availability, it is not possible to purchase a ticket for the dinner if you are not purchasing the full fee ticket. Tickets may be released nearer to the conference if available. If you would like to be notified of this, please email firstname.lastname@example.org including the subject line Awards Dinner waiting list.
How do I find out if I am an AoC Member?
Your finance department or Principal’s office should be your first port of call. If they are unsure then please email us at email@example.com or call us 020 7034 9934
May I register more than one person from my organisation?
Yes, you may register as many colleagues as you wish and they will need to be registered individually.
May I bring a partner / spouse / guest / my family?
Anyone is welcome to attend the conference as a fee-paying delegate. AoC does not, however, provide free passes for guests.
When will I receive a confirmation of my registration?
You will receive a confirmation email within a few hours of submitting your registration. The confirmation email will be sent to the email address/addresses which you entered. If you have not received confirmation after 24 hours, please email firstname.lastname@example.org.
Amendments to your booking
What if I need to cancel my attendance?
The online registration constitutes a legally binding agreement and so we do recommend that you only register once you are sure of your attendance.
If you wish to cancel your attendance at the conference, please do so directly via the link included in your confirmation email.
If you cancel your booking, AoC shall refund to you a percentage of the conference fee paid, as an administration charge, on the following basis:
(1) If the notice of cancellation is received before 18 October 2019, no fee shall be charged (i.e. 100% refund made)
(2) If the notice of cancellation is received on or after 19 October 2019, no refund is available.
If a delegate wishes to change their conference package on or after 19 October 2019 (e.g. from the full conference package to only one day) they will be liable for the more expensive of the two.
Full details of our terms and conditions can be found here.
Is it possible to make a substitution?
Substitutions of delegates may be accepted, via the online registration website, before the event and provided that the proposed substitute delegate is from the same college/organisation as the original delegate.
If a delegate wishes to change their conference package on or after 19 October 2019 (e.g. from full conference package to only one day) they will be liable for the more expensive of the two.
How do I choose a table for the Awards Dinner?
There will be a seating plan in place for Awards Dinner which will be available from mid-September.
If you haven’t yet booked to attend the conference, you can request a dinner seat during the registration process (from September).
If you have already booked to attend the conference, you will need to amend your booking via the link included in your confirmation email. We will contact you once this option is open for booking.
Can I make a whole table booking for the Awards Dinner?
Unfortunately AoC does not offer whole table bookings for the Awards Dinner.
How do I make my breakout session choices?
Breakout session choices are made in the same way as the dinner table request (see above) and will be available to book from mid-September.
Prior to the event
When will I receive my final information?
Final information will be sent 10 days prior to the conference. If you have not received it one week before the event, please contact us at email@example.com or on 020 7034 9934. AoC cannot be held responsible for non-arrival of information.
When will I receive my badge?
On arrival at the ICC, please go to the registration desk located in Hall 3 foyer where you will be able to collect your badge.
When will I receive my Awards Dinner ticket?
On arrival at the ICC, please go to the registration desk located in Hall 3 foyer where you will be able to collect your Awards Dinner ticket.
At the event
Is access to the internet is available at the conference?
There will be free Wi-Fi access at the ICC.
What is the dress code?
The dress code for the conference is business attire. The Awards dinner on Wednesday 20 November will be formal.
After the event
Can I get copies of the materials presented at the conference?
Selected presentations will be available to download from the AoC website after the conference.
How do I book my hotel?
Our approved agency, Conference Care Ltd., has secured preferential rates with many hotels in Birmingham for delegates of the AoC Annual Conference and Exhibition. On this website under the Accommodation section, you will find information for all these hotels, including rates and locations. Once you have made your booking to attend the conference via this registration website, you will see a link to book your accommodation. Alternatively accommodation can be found here.
If you have any queries regarding your accommodation please note that the accommodation is handled by our approved agency, Conference Care Ltd. and AoC has no control over these bookings. AoC does not take any payment for accommodation, nor will we invoice you. All payments must be made directly to the hotel.
If you have any queries regarding accommodation, please contact Conference Care’s helpline on 02476 369 726. When calling, please state that you are attending the AoC Annual Conference and Exhibition 2019.
When will the programme be launched?
The programme will be available from September - please check our programme page and our social networks for the latest updates.
Any other questions
Who can I contact if I have additional questions about the conference?
If you have any questions regarding this event, please contact a member of the conference team at firstname.lastname@example.org. Alternatively, please call the conference helpline on 020 7034 9934.